Settlement of insured events according to the insurance agreements “Noble Nest”, “HomeGuard”, “My Castle” and “Good Neighbours” is carried out in accordance with the complex rules of property insurance and civil liability of the physical persons of the joint-stock company AIG. These conditions include the named risks, i.e., only those events provided for in the rules of insurance are insurable.
Regardless of the event that occurred, it is necessary:
1. to notify AIG about the event that took place no more than 24 hours after the moment it happened. For this it is necessary to fill out the Form Notice about the cause of damage to the property and send it to AIG's claims division. It is mandatory to indicate your telephone number and e-mail address and send it by electronic mail to claims.russia@aig.ru or by express mail to one of the following address:
AIG, JSC
Building 2, 72 Leningradsky Prospect, 3rd Floor, Alcon Business Centre, Moscow, 125315, Russia
Telephones: +8 (800) 700 8950, +7 (495) 935 8950
Fax: +7 (495) 937 5413
The best option is to provide information in advance by telephone (during working hours) followed by sending a written notice at the first opportunity.
2. wait for further directions from AIG's claims division
Until the moment of inspection by a representative from AIG, we recommend, if possible, the following:
Risks
Your actions to be taken upon occurrence of an event having every indication of an insured event
Fire
Lightning
Explosion
Liquid spills
Acts of God
Unlawful acts of third parties
Falling aircraft or their parts
Vehicle collisions
Falling objects
Mechanical malfunction
Glass breakage
Terrorist acts
Freezing of liquid in engineering equipment systems
Smoke
Penetration of masses of snow, ice or precipitation
Damage to electrical or electronic devices
Damage to laptops, photography and video equipment