Claim - Travel Insurance
If during the Insured Trip the Insured Person has an accident or falls ill, unexpectedly and unforeseeably, or is involved in any other event covered by the Policy, the Insured Person shall immediately contact the Class Assist, 24-hour asisstance and claims service, providing benefits to the Insured Person during his/her trips (hereinafter referred to as Class Assist). The Insured Person shall contact Class Assist before requesting medical assistance and shall follow the further instructions.
The Insurer reserves the right to deny the indemnity payment, if the Insured Person failed to contact Class Assist prior to seeing the doctor and/or failed to follow the instructions of the operator.
Class Assist, 24-hour asisstance and claims service
+7 (495) 937 6488
8 800 700 0898 (toll-free in Russia)
The operator will require the following information:
If you covered expenses/part of the expenses by yourself, please, submit the following documents required for making decision on insurance indemnity:
If you covered your medical expenses:
If you have the baggage delay coverage:
If you have loss of baggage coverage:
If you have flight delay coverage:
If you have trip cancellation coverage:
All the documents for compensation of the incurred expenses shall be submitted in their original counterparts.
The insurer shall have the right to request other documents to the extent they may be required for taking decision on indemnity insurance payment.
The documents must be sent:
In the event that any other documents are required, our employee of the Claims Settlement Department will contact you.
For further information, please, contact us at:
8 (800) 700 8950, (495) 935 8950
or by email: